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Postmates FAQs
Does Postmates offer free delivery?
Typically the only way to get free delivery at Postmates is using a promo code. Luckily Groupon Coupons is always up to date with the latest promo codes and discounts.
Can I tip my Postmates driver?
Yes. Postmates drivers receive 100% of the tips you give them.
How to tip at checkout
Add items to your cart and “View Cart”
Under “Postmate Tip”, you can:
Select a percentage of the order total
Leave a custom tip amount
Select Later to leave a tip after the order
Click “Continue” to place your order
How to adjust a tip during a delivery
Tap “Help”
Select “Change Tip Amount”
Select a percentage of the order total, leave a custom tip amount or select “Other” and enter $0 to leave no tip
Select “Done”
How to tip after your order is completed
Once your order is completed, a screen will appear prompting you to give the delivery a thumbs up or down and to tip your Postmate
Under Postmate Tip, you can:
Select a percentage of the order total
Leave a custom tip amount
Select Other and enter $0 to leave no tip
Choose “Send Tip”
Can I adjust a tip after the delivery is done?
You’re able to adjust the tip amount up to 10 hours after the order is completed. To adjust:
Open your app
Tap your profile icon
Select the order you wish to adjust the tip for
Click “Help”
Select “Change Tip Amount”
Select a percentage of the order total, leave a custom tip amount or select Other and enter $0 to leave no tip
Tap “Done”
Can I delete my Postmates account?
If you’d like to delete your Postmates account it’s simple:
The easiest way is to do it on your desktop.
Go to the Help Center
Choose “Account”
Choose “Delete Account”
Fill out the form on the page
A member of the Postmates representative will reach out through your email to finish closing your account.
All About Postmates
Nothing sucks more than craving something from your favorite restaurant but knowing they don’t deliver. Postmates was founded to answer a simple question, “Why can’t anything I have whatever I want to be delivered?” So they created a way you could get local restaurants and local retailers delivered right to your door.
You can enjoy tons of your cities best spots without having to leave your couch. Postmates operates in 4,200 US cities and works with over 600,00 merchants. No to mention you can order your delivery via to brand’s easy-to-use app or on your desktop.
Connecting With Postmates
Phone: 866-570-6466
Connect:
Facebook | Twitter | Instagram | Snapchat
Postmates Delivery Options
When you enter your address Postmates will show you all the restaurants in your area that are available for delivery.
The delivery fee ranges from $.99 to $3.99 for partner merchants and $5.99-$9.99 to all other merchants.
You can view your exact delivery fee at checkout.
Postmates Free Delivery
Unlimited Members never pay for delivery! As long as your order meets the restaurants’ order minimal delivery is always free. You can try the Unlimited program for free for 7 days now.
Postmates Customer Service
If you have any questions, comments or concerns about your order with Postmates there are a few ways you can troubleshoot.
To get a refund from Postmates via the app:
- Open your Postmates app
- Click your account icon at the top left of the screen
- Choose the order you’re having an issue with
- Choose what issue was
- Once you’ve reported your issue credit will typically be issued immediately or you’ll receive a prompt that a representative will be in contact with you
To get a refund via desktop:
- Click the Account icon at the top right
- Click Order History
- Choose the order you’d like to receive a refund for
- Select Help on the left-hand side, next to the Order Again button
- Report the specific issue
- Once you’ve reported your issue a credit will typically be issued immediately or you’ll receive a prompt that a representative will be in contact with you